Support: support@duoriff.com
Updated: September 30, 2026
1. Unused credits
If you request a refund within seven days after purchase, unused credits from that order are eligible for a refund at the actual per-credit price paid on that same order. Refunds are calculated from the original order, not a later list price or another order's price. For a pack, the refundable amount is limited to the value of the eligible unused credits and cannot exceed the amount paid for the pack. Applicable tax is handled separately from item value as required by the checkout and applicable law.
Credits already used for a successfully generated video are normally non-refundable. This does not limit any refund right that cannot be waived under applicable law.
2. Generation failures
When a generation failure is confirmed, the first remedy is to return the affected credit to the order's available balance. If the failure cannot be resolved, you may request a refund for the affected credit. A processing delay or an output you simply do not prefer is not, by itself, a confirmed technical failure; contact support so the request can be reviewed.
3. How to request a refund
Email support@duoriff.com from your account email where possible. Include the order reference, the affected generation if applicable, and a brief description of the issue. Do not include full payment-card details. DuoRiff may ask for information reasonably needed to locate and review the order.
Public paid orders are not yet open. When purchases become available, refunds are reviewed through support and returned through the payment provider to the original payment method where supported. Processing and bank posting times can vary. Applicable checkout terms and any mandatory consumer rights also apply.
4. Cancellation
Credit packs are one-time purchases: there is no automatic renewal or recurring subscription to cancel. You may leave checkout before submitting payment. After payment, eligible unused credits can be refunded under this policy.
Cancellation cannot be guaranteed after a generation request has been submitted. Closing the page does not cancel a task. Contact support to check the task; confirmed failures are handled as described above.
5. Contact
Refund questions: support@duoriff.com.
These policies do not exclude rights that cannot lawfully be waived. Related: Terms, Privacy, Refunds, Content rules.